Oasen Rømø ApS

Terms, Conditions &
Cancellation Policy

Cancellation Protection:
We recommend purchasing our Cancellation Protection when booking your stay at Oasen Rømø ApS. This optional protection gives you greater flexibility if you need to change or cancel your booking. It provides extra peace of mind and financial security should unforeseen circumstances arise.

The Change & Cancellation Protection costs 20% of the total booking price. 
It must be purchased at the time of booking and cannot be added later. If you have purchased Change & Cancellation Protection and need to change or cancel your booking, please notify us in writing by email, including your customer number: E-mail: info@oasen-roemoe.dk

Please send your request as early as possible and no later than 12:00 PM on your arrival day. Please note that only one change is permitted per booking when using the Change & Cancellation Protection.

The protection is valid until 12:00 PM on the day of arrival. If you cancel within this period, the full amount paid will be refunded, excluding the cost of the Change & Cancellation Protection and the booking fee. If you have not purchased Change & Cancellation Protection, the standard cancellation policy below applies.

If You Do Not Arrive:
Please let us know if you are unable to arrive as planned. For stays of more than one night, we reserve the right to re-let your pitch if you have not arrived by 12:00 PM on the day after your scheduled arrival, unless you have informed us in writing by email: E-mail: info@oasen-roemoe.dk.

If you have any questions, please call us on +45 2031 8802.

Cancellation Without Change & Cancellation Protection:
If you have booked a stay without purchasing Change & Cancellation Protection, we will refund 50% of the total booking price if you need to cancel your booking. Your cancellation must be submitted in writing by email, including your customer number: E-mail: info@oasen-roemoe.dk

Please notify us as early as possible and no later than 12:00 PM on the day before your arrival. In this case, we will refund 50% of the amount paid, excluding the booking fee. Unfortunately, cancellations received after 12:00 PM on the day before arrival are non-refundable.

Cancellation During Your Stay:
In the event of acute illness, an accident or the death of a close family member, we recommend that you are covered by your own travel insurance. Our Change & Cancellation Protection does not cover interruptions after your stay has begun. We do not offer refunds for early departures, even if your pitch becomes available for a new booking.

Checking Out Before Your Scheduled Departure:
Once you check out, your pitch is immediately released in our booking system and may be booked by another guest. You will therefore need to vacate your pitch, and your booking will end. No refunds are given for unused nights if you leave before your scheduled departure date.

Changing Your Booking Without Change Protection:
If you did not purchase Change & Cancellation Protection, we may still be able to help. Please send us your request to change your dates or pitch by email as early as possible, and no later than 12:00 PM on the day before your arrival. Changes can only be made if availability allows. The fee for changing your booking (dates or pitch) is 50 DKK per booking. This fee will be added to your booking and must be paid before arrival or no later than check-in at the self-service check-in machine.

PIN Code:
When you check in at the self-service kiosk, you will receive a personal PIN code on your receipt. This PIN code is used to access and pay for showers, the sauna, water, the washing machine and the tumble dryer. Your PIN code is personal, and it is your responsibility to keep it confidential to prevent unauthorised use.

Prices & Discounts:
Prices at Oasen Rømø ApS are subject to change. Current prices are always available on our website. We reserve the right to cancel a booking in the event of typing, pricing or printing errors. Discounts and promotional offers cannot be combined.

Force Majeure:
If it becomes impossible or significantly more difficult to fulfil the rental agreement due to force majeure or similar circumstances beyond our control, including but not limited to war, cyberattacks, terrorism, civil unrest, natural disasters, fuel rationing, environmental disasters, epidemics, pandemics, suspension of currency trading, exceptional weather conditions, drought, storms, hurricanes, flooding, border closures, traffic disruptions, strikes, lockouts or other unforeseen events, Oasen Rømø ApS reserves the right to cancel the booking without liability.

Where possible, Oasen Rømø ApS will notify the guest as soon as reasonably possible.

In such cases, payments already made are not refunded. Instead, the guest will receive a voucher for the amount paid, which can be used towards a new stay within two years.

Payment:
All prices shown in the Oasen Rømø online booking system, as well as elsewhere on our website, are stated in Danish Kroner (DKK) and include VAT and all applicable taxes unless otherwise stated. Payment can be made using one of the accepted payment cards available in our online booking system, including Dankort, Visa, Mastercard and Diners Club.

Secure Online Payments:
You can book safely through our online booking system. As a consumer, you are generally protected against unauthorised use of your payment card when shopping online, meaning you are normally not liable for misuse of your payment card on the internet. For more information about secure online payments, please visit: www.betaling.dk or www.forbrug.dk

Registration of Personal Data:
Oasen Rømø ApS registers your name, address, email address and other information provided in connection with your booking in our customer database. Your information will not be shared with third parties and will be stored for five years. We use secure server-side cookies and encrypted connections to protect the information you provide on our website. When paying by credit card, your payment details are processed through a secure server where all information is encrypted before being transmitted over the internet.

Complaints:
If, for any reason, you do not receive your booking confirmation and have not received an error message from the booking system, please contact us using the details below. Any complaints regarding the booking process, your reservation or your stay should be submitted within a reasonable time after you discovered—or should reasonably have discovered—the issue. Complaints must be submitted in writing by email to: E-mail: info@oasen-roemoe.dk

Unless otherwise agreed, the right to submit a complaint expires one year after the end of your stay, in accordance with Section 83(1) of the Danish Sale of Goods Act. Oasen Rømø ApS will process all complaints as quickly as possible.

Company Information
Oasen Rømø ApS
Rømersvej 9A
DK-6792 Rømø
Denmark

Phone: +45 2031 8802
E-mail: info@oasen-roemoe.dk
CVR No.: 4404 2894